Troubleshooting Guide

"Invalid URL" or nothing happens

• Make sure the link starts with https://
• Remove extra text the app adds when sharing (e.g. "Check out this video!").
• Use the Share → Copy link button instead of the browser bar.

"Video is private or unavailable"

• Open the link in a private/incognito window — if you can't watch it logged out, it can't be downloaded.
• The video may be deleted, region-locked, age-restricted or members-only.

Download opens in a new tab instead of saving

• Desktop: right-click the video → Save video as…
• Android: tap ⋮ → Download.
• iPhone/iPad (Safari): tap the Share icon → Save to Files, or long-press → Download Linked File.

The file has no sound

• Set Mode to Auto (video + audio), not Mute.
• Try a lower quality — very high resolutions are delivered as separate streams.
• Play the file in VLC to rule out a player codec issue.

The file won't play

• Install VLC Media Player (free, all platforms).
• On iPhone, open the file from the Files app rather than Photos.
• If it's a .webm, convert it or use VLC.

"Too many requests" / rate limited

• Wait 1–2 minutes and try again.
• Platforms temporarily limit repeated requests from the same server — this clears by itself.

Transcript not found

• The video needs captions (uploaded or auto-generated). Brand-new uploads may not have them yet.
• Switch the language track from the dropdown.

Slow downloads

• Large 4K files take time — try 1080p.
• Switch from mobile data to Wi-Fi.
• Pause other downloads or VPNs that may throttle speed.

Download button does nothing on iPhone

• Update iOS/Safari, or try Chrome for iOS.
• Turn off content blockers for savevd.site.
• Tap and hold the button, then choose Download Linked File.

Still stuck?

Email contact@savevd.site with the link you tried, your device and browser, and the error message. Platforms change often, and reports help us fix things quickly.